Policies

Classes require a minimum of 2 students. If class minimum is not met within 3 hours of start time, class will be cancelled. The pass/credit goes back to the student's account who was signed up.

There is a 7 minute grace period for late arrivals. If you arrive after that, permittance is not allowed and no credit is given. 

There is a 6-hour cancellation window. Any cancels within this window will forfeit the class credit. To cancel, you must log into your Wellness Living account and go to your schedule. If you have trouble with your account, email us at info@gravitydistrict.com for assistance.

No shows. If you no-show, you forfeit your class pass as applicable. Our team has already planned a class curriculum and the teacher has traveled sometimes up to an hour each direction to come to the studio. You can potentially even be the 2nd student that has allowed our class to meet its minimum 2-student requirement. We understand life happens, but please understand some of the reasons why a credit is not refunded. Please help us create a mutually respectful relationship by logging in to your account within the 6-hr window to manage your bookings. Or you can email us within the time window as well at info@gravitydistrict.com.

Credit expirations. The length of a class drop-in or class pack bundle is clearly documented in the online store and ranges from 2 months to 7 months depending on the option. If we have to cancel a class and give you a credit, you are still held to the timeline for usage. Class credit durations are not infinite.

There is a 6-hour cancellation window. Any cancels within this window will forfeit the class credit. To cancel, you must log into your Wellness Living account and go to your schedule. If you have trouble with your account, email us at info@gravitydistrict.com for assistance.

No shows. If you no-show, you forfeit your class pass as applicable. Our team has already planned a class curriculum and the teacher has traveled sometimes up to an hour each direction to come to the studio. You can potentially even be the 2nd student that has allowed our class to meet its minimum 2-student requirement. We understand life happens, but please understand some of the reasons why a credit is not refunded. Please help us create a mutually respectful relationship by logging in to your account within the 6-hr window to manage your bookings. Or you can email us within the time window as well at info@gravitydistrict.com.

A current waiver must be on file for every student.

Do not instruct other students. 

In order to ensure seamless transition, please arrive and depart from class within 10 minutes of start and end times.

We foster an inclusive space, but also honor our students by not allowing any spectators except parents or those explicitly approved by the student. There is a park with a pond nearby, several restaurants within walking distance, and plenty of free parking.

Jewelry (rings, watches, bracelets, anklets, waist jewelry) MUST be removed during class to avoid damage to equipment and for your safety.

Damage to the studio, equipment, theft, etcetera will result in fees charged to you. 

Cubbies are provided but we recommend leaving valuables at home or locked in your vehicle out of sight, and Gravity is not responsible for lost or stolen items.

Please practice good hygiene and sanitation by wiping down any poles, yoga mats, foam rollers or other equipment after use.

If you are sick, do not come to class. Contact us if you need assistance with a cancellation for a medical reason. We have a 6-hour cancel window, so if you know are you sick, do not wait to cancel and then ask us to refund/credit you, because we still have to pay our staff and that spot is still 'lost' to another student who could have used it. We can work with you if you let us know, but please do not abuse this policy either.

We love Instagram and filming as much as you do! But please do so when appropriate. Instructors will normally allow time at the end of each class to film. And please be conscientious of any other students in the background and ensure they do not mind. Gravity may on occasion take photos or videos of students in class for Gravity's social media.

Drugs and alcohol are not permitted in the studio. Anyone under the influence may be asked to leave without refund. This is a liability for us so thank you for understanding. 

We love our pet friends but we need your babies to stay at home please. 

To contact us, email info@gravitydistrict.com. Our goal is to respond to all communications with 24 hours. Please keep this in mind based on your request. 

Memberships auto-renew on their stated cycle (generally monthly, but sometimes quarterly or bi-annually) based on sale date. Sales are final, and we do not refund you because you changed your mind or have not been coming to class.

Adult Memberships are drop-in based, and registration is at the student's discretion to the class s/he desires from our Wellness Living Class schedule. The Kids & Youth/Teens Aerial Arts, Acrobatic Arts, Parent & Me, and Parent's Day Out Memberships result in the student(s) being automatically registered for the applicable weekly class/es that align with the purchase.

Notifications. Members are strongly encouraged to ensure their email notification stay on. Email notifications are automatically sent in cases of no-show; class or event emergencies or changes; updates to studio programming; etc. Turning your Email and SMS notifications off in your profile does not hold Gravity District responsible for missed communications. 

No shows. If you no-show, you forfeit your class pass as applicable. Our team has already planned a class curriculum and the teacher has traveled sometimes up to an hour each direction to come to the studio. You can potentially even be the 2nd student that has allowed our class to meet its minimum 2-student requirement. We understand life happens, but please understand some of the reasons why a credit is not refunded. Please help us create a mutually respectful relationship by logging in to your account within the 6-hr window to manage your bookings. Or you can email us within the time window as well at info@gravitydistrict.com.

Membership Upgrades & Downgrades: If you have a membership and want to purchase a different type of membership (ex, existing Core and go to Unlimited), we need to turn off your prior membership's auto-renew or convert it. This is very important! Email info@gravitydistrict.com with your membership change request. 

Cancellation. If you desire a cancellation, we require 30 days notification via email in order to turn off your scheduled auto-renew. We are not able to make changes in retrospect. You must email info@gravitydistrict.com with your request and allow up to 72 hours to respond (does not mean fully closed). Please include: Name of member, written request to cancel, phone number to contact if questions. If your membership would normally renew in less than 30 days from your request, you are subject to one more cycle based on the date received and the next cycle will be when the cancellation takes effect. We will email you back with confirmation of contract end and you will be able to use any remaining passes from the request date to the final end date. 

Memberships Pause & Hold requests. The only memberships eligible for this are our Kids or Youth/Teens Aerial Arts and Parent's Day Out Memberships. We can honor 1 request annually per membership, with a max pause of 14 days. You must email info@gravitydistrict.com with your date range. We require 30 days notification so our team has adequate time to assist you. Your membership will begin auto-renew payments again after your pause is concluded and that will be the new monthly renewal date.

Makeups. For Parent & Me and Kids/Youth/Teens Aerials, if you miss a class, the account will automatically receive 1 makeup class credit that is good for 1 month. You must email info@gravitydistrict.com at least 24 hours prior to request which day/time you wish to use for this purpose. Ex, if missed a Tuesday Parent & Me, you can attend a Thursday session. If you missed a Monday 5:15pm Kids Aerials, you can attend a Monday 6:15pm. Do not just show up. These are the only 2 programs for which makeups exists. 

Credit Carryover. For Adult Memberships based on volume. For the Core (up to 5 classes monthly) and Classic (up to 10 classes monthly), there is no credit carryover. It is "use it or lose it."

Payment Method. It is client responsibility to maintain their payment method. In the event of a failed automatic payment, we will attempt one additional payment. If that does not go through, the client's account is automatically billed a $25 inconvenience fee.

Booking With No Valid Payment Method. Clients may be unable to book in our scheduling system without a valid payment method on file and/or a negative balance. 

Sharing and Transfers. Memberships are not shareable or transferable. We do offer discounts for multiple memberships in a household that can be manually added by our staff. 10% for 2. 15% for 3 memberships. 20% for 4+. Eligible sharing is for spouses/partners and children, immediately family only. Talk to the Front Desk or email us. We do not retro discounts.

$50 non-refundable booking fee is due at time of booking. This fee triggers our management team's process to coordinate the details of your party including finding available aerial and/or acro teachers and additional contractors for any selected add-ons such as Storytime Princess, Facepainter, Tarot Reader, etc.

Reschedules are possible up to 24 hours prior to start.

Balance is due one week prior to event - booker's card on file will be charged unless otherwise requested via email to info@gravitydistrict.com.

Cancellations are refunded at 100% (not counting credit processing surcharges) if made 7 days or more prior to the event. Email must be received at info@gravitydistrict.com, not a call or text, no later than 5pm. We will honor an email receipt date, but it may take 1-2 business days to formally respond depending on day of week sent. 

Cancellations are refunded at 50% if made between 2 and 6 days prior to the event.

Cancellations within 24 hours are non-refundable, as we have had to make special arrangements for this time and use of space.

Late arrivals do not extended allotted time. 

Be aware, our studio has 2 main areas. Another class or less may be happening at the same time. You will have privacy and personal attention and a good time!

A Waiver must be on file for every attendee. 

Please arrive 15-20 minutes early to confirm all attendees have signed a Waiver. 

Drug and alcohol use is never permitted.  A good time is our goal! But some things just have to wait, for everyone's safety. 

Reschedules are possible up to 24 hours prior to the lesson.

Cancellations are refunded at 100% if made a week or more prior to the lesson. 

Cancellations are refunded at 50% if made between 2 and 6 days prior to the lesson.

Cancellations within 24 hours are non-refundable, as we have had to make special arrangements for this time and use of space. 

Late arrival does not extend the allotted time.

Full payment due at time of booking. 

Reschedules are possible up to 24 hours prior to the rental.

 Rentals are refunded at 100% if made no more than 12 hours prior to the rental.

No-shows do not get a refund as we have made arrangements to be on-site for you. 

Late arrival does not extend the allotted time.

Rental does NOT mean you will be by yourself - a class could be going on simultaneously unless you rent the entire studio. 

All rates are for one hour. 

This is for your practice - our staff is responsible for applicable rigging but not instruction. Doubles work is allowed but instruction by non-employees is also not approved. 

Rentals are for one to two people to practice. They are not meant for you to host a private party.